How to change the mobile bank. How to bind, untie or change a mobile number on a Sberbank card. Contacting the contact center for changing the mobile number

Content

Plastic bank cards are a convenient way to store and manage your in cash... On the present stage mobile and Internet technologies make it possible to perform a large number of operations with bank cards, such as changing the phone number in Sberbank online, connecting Internet banking, linking, disconnecting the services of mobile operators. The client has the opportunity to connect or delete the main and additional services of the bank. This article is devoted to all the features of these services.

Change phone number Sberbank online

If you lose your smartphone or need to change the SIM card for security financial resources, it is worth knowing how to change the phone number in Sberbank online. To inform users, to solve a large number of questions about the conditions of use banking services serves as the official website of Sberbank of Russia. Having received a bank card, the user enters the site. In the upper right corner he sees the section "Sberbank Online". Registration in Internet banking is carried out by entering the card number with confirmation by SMS to the gadget tied to the card when it is issued.

How to find out which number the card is linked to

After registration on the site, the "Personal Account" becomes available. In the "Mobile Bank" tab, the linked telephone numbers for all cards are displayed on the screen. The bank, using SMS notifications, informs the client about the operations of crediting and debiting funds on the card, entering Internet banking, bank news, technical support... Notifications are configured in the "Alerts" tab. If SMS notification is inconvenient for the client, it can be sent to the email address. Clients will learn how to change the mobile bank number of Sberbank in their Personal Account.

Disabling the mobile banking service

If the device is lost, the mobile banking service can be disabled in several ways. Temporary suspension of services is carried out by sending SMS "BLOKIROVKAUSLUG XXXX", where XXXX are the last four digits of the card, to number 900. The service is completely disabled when visiting the bank in person. The manager will suggest a standard form. The client indicates the identifiers of the telephone set, card, the reason for the disconnection. If the client does not have the opportunity to visit a bank branch, it is possible to switch to a free package by sending an SMS "Economy XXXX" to number 900.

How to change the phone number in Sberbank online through an ATM

To change the linked smartphone, you need to insert the card into the ATM, enter the pin code and select the "Personal data" section. It contains information on how to change the Sberbank mobile bank number. Sub-item "Number change" contains a list of operators, choose your own and enter the data. Its change takes place within 3 days. Such a period is required by the security service to check all changed data. The second replacement option is to disable this service as a function of the "Mobile Banking" section. Then this service is re-activated with a new gadget number.

How to change your phone number in Internet banking

With the development of the Internet, services have emerged that use the convenience of this communication method. For the safety of customers, the bank's website offers to solve all confidential issues through Internet banking. For this, a service was created personal accountand the user. This provides the ability to save your data, information about the availability of funds, ongoing operations, the ability to change personal data linked to the gadget identifier cards. To find out how to change the number in Sberbank online, if necessary, each client has the opportunity in the "Personal data" section.

Personal account Sberbank online

The official website of the bank provides a lot of banking, technical information on all aspects of its activities. By providing clients with personal accounts, a banking institution pursues the goal of protecting information about the status of accounts, carried out deposit and credit operations, and tries to secure the financial life of clients. The Personal Account menu contains information about which gadget identifiers are associated with cards and which notifications are made to these numbers. They can be changed in the appropriate section.

How to change the number linked to the Sberbank card at a bank branch

At the bank branch, at the client's request, the employee issues an application form for changing the phone number. The site has the ability to see, download and print it. Filling out the form, the client specifies the passport data, card ID, old, new phones, the reason for the change. A banking institution specialist will provide everything possible options solutions to your problem.

Sberbank is a steadily developing financial institution striving to offer its clients maximum services. By now, holders of Sberbank cards can use mobile banking, which greatly simplifies transactions and saves time.

Unfortunately, mobile operations are susceptible to hacking. Due to non-observance of simple rules for the safe operation of mobile banking options, fraudsters can conduct transactions, illegally withdraw money. You can protect yourself by knowing how to change the associated card number.

Let's look at all the options that allow you to link another number to the Sberbank card.

Mobile banking is a unique option that allows clients to keep abreast of all transactions carried out. It also makes it possible to pay bills, make money transfers and do credit contributions by sending various SMS commands.

As a rule, mobile bank messages arrive in a few seconds, but in some cases this time may increase.

Why messages may not arrive for a long time:

The phone is switched off or the signal is lost cellular communication.
The phone memory is full and new messages cannot be received. In this case, it is recommended to delete old unnecessary SMS, thereby freeing up space.
Messages were blacklisted on the phone and identified as "spam".
SIM card problems. Move the SIM card to another mobile phone to check its serviceability.
If your phone is based on Android, then messages may not come due to the presence of viruses. It is necessary to install a security application or the Sberbank-Online application, which already has built-in special anti-virus protection.
Technical malfunctions in the system, failures.

If, after checking all the reasons, messages from the short number 900 are still not readable by your phone, you should contact the service center or call the hotline. Perhaps your number does not have the option of receiving SMS messages.

If you have encountered difficulties in obtaining one-time passwords confirming a payment or money transfer, you need to identify the reasons for this. Follow the instructions in the Mobile Banking Guide.

To ensure your own safety, you should be aware of all the possibilities to change the number associated with the Sberbank card.

The cardholder may want to disable the number for the following reasons:

Loss of a SIM card or cellular gadget. When unscrupulous fraudsters take over the lost things, they will be able to make illegal transactions, withdraw money from your bank account.
Change of mobile operator. After the client changes his cell phone, he should change the data attached to the card.
Suspicious fraudulent SMS have been detected. If the phone regularly receives suspicious messages informing about transactions that were not performed by the client, you should change the cellular data.
The service is no longer needed. When a cardholder no longer wants to use mobile banking, he can turn it off on his own.

Thus, there are a number of factors affecting the disconnection or replacement of cellular data assigned to a payment card.

Binding procedure

Mobile numbers are actively used by banking organizations to connect a variety of options. Sberbank makes it possible to link them:

to payment cards;
to current accounts;
at your personal account.

Binding a cell phone to a card allows its owner to receive all the relevant information about the operations carried out, as well as to make various transactions.

Linking to online banking allows the client to use the Sberbank service, check the status of accounts, make payments, make transfers, and much more. The credentials of the user's personal account are assigned to a specific phone.

Subsequently, one-time verification codes are sent to it, confirming the completion of any transaction.

How to find out which number is assigned to the card?

What to do when you don't remember which cell phone was assigned to a particular card?

There are many ways to recover this information:

Through mobile banking options. Make an SMS request with the text: "HELP" or "INFO" to number 900. Within 2-3 minutes you will receive an answer which cards are connected.
Through the hotline. Contact the employee, tell him your problem and follow the recommendations received.
Through Sberbank online. Log in to the portal from a computer or gadget, in the menu that appears, find and open the mobile banking section. In a new tab, you can see all the required information.

All methods allow you to quickly find out which number the Sberbank card is linked to.

Anyone can lose a smartphone. Therefore, in the case when you no longer have access to the number to which you were linked payment card, you should contact the bank branch or contact the hotline operator. Changing your mobile is free of charge.

Unbinding procedure

At the moment, Sberbank offers several ways to untie the old cell phone from the card. So, the owner has the right:

visit a bank branch;
use the internet banking service;
make a call to the hotline.

Let us examine in detail all the methods presented.

A personal visit to the Sberbank branch is the most effective option. It gives one hundred percent guarantees that fraudsters will not be able to use personal information for personal gain.

Step-by-step instruction:

Come to a banking institution with a supporting document.
Write a written statement explaining why the phone needs to be disconnected.

When the application is verified by the employee, the mobile will be unlinked from the card.

Make a call to the operator.
Describe your problem to him.
Answer a series of security questions.

As soon as the operator receives all the necessary answers, he will send a request to disconnect the cell phone from the card or account. The processing time is up to 3 days, therefore the use of this method is not suitable for an emergency shutdown of the mobile due to fraudulent actions.

The "Sberbank Online" service offers a cellular unlinking service. How to use it:

Log in to the portal.
Enter the settings.
Find the line by unlinking the number from the card.
Follow the shutdown procedure.

It is noteworthy that as soon as you untie the mobile from the card, you will lose the ability to enter the Internet banking system. The question arises, is it possible to link a Sberbank card to another number? We will answer it further.

How to assign another cell phone to the card?

There are four options for changing the cell phone assigned to a particular card:

through personal devices (ATMs);
independently visiting a bank branch;
by calling the hotline;
using Sberbank online.

Consider each way

The service of attaching a cell phone to a card through an online service is available only to those who have activated the mobile banking option.

Step-by-step instructions on how to link a number to a Sberbank card via the Internet:

Register in the system by entering your card and cell numbers.
Confirm the operation by entering the secret password in the verification line.
Come up with credentials that will be used for self-authorization.
Find the mobile banking section in the menu, go to it.
Fix the cell phone behind the card.

This method is quite effective, but only suitable for people who have connected mobile banking.

Step-by-step instructions for binding a mobile by calling the hotline:

Call the toll-free hotline number.
Explain your problem to the operator.
Go through the identification procedure by answering the questions.
Provide the phone number that you would like to link to the card.

The service will be activated within 24 hours from the moment the client's application is made.

Step-by-step instructions for binding via a terminal or ATM:

Insert the card into the receiver.
Enter the secret code.
Find the section of the mobile bank in the main menu, go to it.
In the window that appears, specify the number of the linked phone and the tariff.

Within 24 hours, a message will be sent to the specified number informing about the successful activation of the service.

Step-by-step instructions for binding through a personal appeal to the bank:

Come to the department with your passport.
Explain your problem to a specialist.
Submit your application.

The service will be activated within 10 minutes from the moment the application is processed by the employee. It is noteworthy that when drawing up an application, it is necessary to indicate all information about the accounts that were previously linked to the number. Otherwise, they will be disabled, some options will not be available to the client.

Can I connect an additional number to the card?

No you can not. Several cards can be assigned to a mobile phone, while only one cell number can be linked to a card.

Conclusion

Summing up all of the above, we note that there are many ways to untie the number from the card. You can determine the appropriate one based on your own goals.

For example, if you need an emergency release due to fraudulent activities, you should contact the bank. If you take time, you can call the hotline, and then the service will be deactivated within 3 working days.

Information on how to change the phone number in Sberbank Online may be needed by all clients of a financial and credit organization. It is recommended to do this in case of changing user data for further correct operation of the Internet banking application.

Features of using the phone in the Sberbank Online system

Each client of Sberbank indicates the current phone number when registering banking instruments. This is dictated by the fact that:

All operations are confirmed by one-time passwords that come from the system as their confirmation.
The Mobile Bank application is connected by phone.
Registration in the Sberbank Online system also requires binding to a phone number.

In order to ensure the safety and protection of your funds on the Sberbank card, it is recommended that you change the data of the phone associated with the bank's financial instruments, when:

Loss or theft of the device.
Disconnection of the old number.
New SIM card activation.

In the event that the phone number linked to the payment instruments of Sberbank gets to third parties, the financial institution is not liable to the client for the theft of his funds.

Phone replacement procedure

If it is necessary to change the phone number indicated in the client's personal data, it is recommended to act according to the following algorithm:

Disable old.
Connect a new one.

To carry out each of the stages, the client can use one of the options:

Visit to the Sberbank office.
Online self-service.
Calling the hotline.

Replacing the phone at a Sberbank branch

Changing the mobile number linked to the card in Sberbank in the branch implies writing applications for:

Disabling the old one.
Connecting a new one.
Disabling access to the Mobile Bank for the old number.

To draw up applications, the client can contact any branch of Sberbank, regardless of which of them the agreement was signed banking services... You must have a civil passport with you.

Disconnection statement

The application for disconnecting the mobile is drawn up on the form of the established form. TO obligatory requisites refers to:

An indication of the reason for this action.
The list of bank cards to which the mobile phone is linked. This information is easy to find out from a Sberbank employee or in the remote banking system.

Example statement

Connection application

At the next tap, the client submits an application to connect a new number. It is drawn up on the Sberbank letterhead, in which it is required to indicate:

All financial instruments, to which the mobile phone will be bound.
Tariff plan.

Both applications are identical. Make sure that each of them has the appropriate mark: "Disconnect" or "Connect".

Further, the Sberbank employee is obliged to identify the client's identity. For this, the user is obliged to name the details of the card account or payment card. The client can present an agreement for the issue of a card or opening an account. If the applicant is a registered user of the Sberbank Online remote banking system, the identification will take less time.

Instead of a passport, the client can present any document with a photo to confirm personal data.

Replacing the number takes from several hours to three days. After successful activation of a new number to it the corresponding SMS message will be received.

Simultaneously with writing applications at a Sberbank branch, the client is advised to block the SIM card through a cellular operator. Such actions should be performed in case:

Theft or loss of the device itself.
Not using the phone number for more than three months.

Change of number in the Sberbank Online system

It is impossible to change the phone number in the Sberbank Online system. This is due to the increased degree of protection of the Sberbank card. After making changes to the data, the user must log into Internet banking in order to link the Personal Account to the new phone.

Options available in this program:

SMS notification settings. The client has access to changes in the directions of messages arriving at this or that number. He himself can remove or add some of them.
Viewing active numbers connected to cards. The user gets control over the active numbers.
Create a newsletter to an email address. The client can redirect all notifications about operations from the Sberbank Online RBS system to his email. The message about entering the Personal Account will also be sent to the phone number.

Change of mobile number at ATM

Replacing the binding phone through an ATM means performing the following actions:

Insert a bank card into the card reader.
Enter the PIN code set for the card.
Go to the section "Personal data".
Select the "Change number" section.
In the drop-down list, check the box next to the corresponding operator.
Enter a new phone number.
Confirm the operation.

At the ATM, the client can first disable the Mobile Bank, and after changing the data, reactivate the application. It is recommended to carry out such an operation through the "Mobile Bank" menu.

Replacing data through a call center operator

A customer support operator can help a Sberbank client change personal data. To do this, the user must call the hotline and inform about his desire. The cantact center employee will ask for information to identify the client.

Such information includes:

Full Name.
Passport data.
Mobile phone data.
A code word that is inscribed in the banking service agreement as an identifier.

This option is suitable if the card account holder's number has changed on his personal initiative. It is recommended to call the contact center from the phone that you plan to change. Otherwise, the customer support operator will not accept the request for data change.

It may be necessary to change the phone number in Sberbank in the event of theft or replacement of a SIM card with a change in number.

When making a debit or credit card in Sberbank, the client indicates in the application the cell phone number, which, when the Mobile Bank service is activated, will be used to receive messages about all transactions. Binding a phone number to a bank card is one of the security measures that allows you to receive one-time SMS passwords for identification in Sberbank Online and other bank services.

How to find out which phone number the card is linked to

If the owner has not used the card for a long time, before changing the phone number in Sberbank, it is worth finding out which cell phone number is indicated at the moment. To do this, you can use several options:

Call the Sberbank hotline at 8 800 555-55-50. The operator will need to provide information about the series and passport number, as well as dictate the code word.
View the current mobile phone number in the contract from the bank card.
Clarify information in the nearest branch of Sberbank.
Send an SMS message containing the word "Help" to number 900. If the cell number is connected to the card, the reply message will contain all the necessary information.
Find out the number in Sberbank Online by logging into the client's personal account. Information about the phone number assigned to the client can be found in the "Settings" menu.

4 ways to quickly change your phone number from your Sberbank Online personal account

The need to change the mobile number in Sberbank usually arises in the following situations:

the phone was lost or stolen;
the cardholder has changed his mobile number.

If in the latter case the circumstances are not critical, and you can not rush to change the number, then the first two options require urgent action to eliminate the risk of losing money.

Through personal account

The mobile phone number of the Sberbank client belongs to personal information that cannot be changed through the personal account. In this situation, the client cannot act on his own initiative.

The inability to change the phone number directly from your personal account is due to the security policy. Otherwise, not only the owner of the card, but also the attackers could change the data on the current number.

Through the help desk

To update the information about the phone number to the current one, you can call the customer support service of Sberbank - 8 800 555-55-50. In this case, the call must be made from the number to which the bank card is currently connected.

After connecting with the operator, you need to inform about your intention to change the number of the "Mobile Bank" and reconnect the service. Before entering new data, a bank employee is obliged to carry out personal identification: to clarify the series and number of the passport, date of birth, as well as the information indicated on the card.

ATM

You can update the data on the current cell phone number at the Sberbank ATM, for this you will need:

Insert the card into the ATM and dial the pin code;
Select the item "Mobile Bank";
Press the button "Termination of service";
In the same “Mobile Bank” menu, activate the service again, indicating the current number.
The device will ask you to re-enter the PIN code, after which the data will change.

At a bank branch

Another way to change your phone number to enter Sberbank Online and receive messages about transactions is to contact the nearest branch. You must contact a specialist and present your passport. A bank employee will offer to write a statement about changing personal data and disconnect the old number. When installing the Mobile Bank on the current phone, all available cards should be indicated.

What to do if you lose your phone

If the phone on which the Mobile Bank is activated has been lost or stolen, it is urgent to:

contact your mobile operator to block your SIM card;
disable Mobile Banking.

After that, you can reissue the SIM card, which will be connected to the old number, and restore the connection to the bank card, or purchase a new number. In the second case, as soon as the SIM card is active, you need to change the phone number in Sberbank Online.

How to set a new number in Sberbank Online

You can change the number in Sberbank Online Internet banking:

by calling the help desk;
using an ATM;
in person at the branch of the bank.

The old phone can be disconnected from the Mobile Bank, or left as an alternative, if the owner continues to use the SIM card. Sberbank provides the ability to link several numbers to one account from a bank card, however, it should be borne in mind that the service is not free and, depending on the tariff, money will be charged monthly for each of them.

By activating the “Mobile Bank” service, the client sets the current phone number as an identifier, which, as a result, receives all notifications about actions on the account of a particular card. Nowadays, situations often arise when, for various reasons, the user changes mobile numbers, and accordingly it is necessary to reconnect services to a new communication source. Every client would like to learn how to change the phone number in the "Mobile Bank" of Sberbank via the Internet. This would help avoid wasting time visiting a bank branch or calling a contact center.

The mobile bank provides a lot of opportunities for remote and quick management of the money on the card. In 2020, more and more customers are joining the number of users of this service. Besides fast transfers and replenishment of other people's accounts, this service is used as an additional identifier for logging into Sberbank online and using Internet banking. Received SMS contain a confirmation code for all transactions that the client performs via the Internet.

In order to ensure a high level of security, the bank does not provide the ability to change the number remotely. Otherwise, attackers could very easily gain control over the client's funds on the card. In this case, how can I change the Sberbank Mobile Bank number?

To remotely connect another number to the mobile bank, you must have access to the old one. In the Internet banking service, you can specify how many numbers are connected to the card and which of them give the opportunity to control. If the client plans to stop using one of them, then the service can be blocked by sending a command to 900 from the required number with the text "BLOCK SERVICE". But you need to remember that the service is not completely disabled, but only suspended, the use fee continues to be debited from the current account every month.

Remote way to change the number

How to change the current mobile, which receives notifications for a new number without visiting a bank branch? This can be done using the contact center financial institution... You need to call the Sberbank hotline number and inform the operator of your intention.

You need to be prepared for the fact that the operator can request the following information to make sure that the caller really is the owner of the card.

Full name and passport data.
Complete information on plastic card, including the security code indicated on the back.
The code word or phrase specified when registering the card.
The last three steps taken with the current bank card.

After the bank representative is convinced that the real owner of the card is actually calling him, he will send a message with a code to the old number to confirm the operation. After specifying the code, a new number will be bound and the next confirmation code will be received on it. Upon completion of the process, it will be possible to use the services of the service again.

How can I disable the old number?

How to disconnect a number from the service, access to which has been lost? You cannot do without visiting the Sberbank office. Bank customers should be serious about numbers connected to the service. If there is a need to change the number and refuse to use the old one, you should disconnect it from the service. After a certain time, the old number will be given to the new user, and he will get access to the old user's finances through the mobile bank.

To disconnect, you need to come to the office and write a statement. You need to take your passport and card with you with the number. The bank manager will do everything on his own and in a maximum of three days the link will be removed. At the request of the client, he can simultaneously connect to the service of a new number.

If you need to change the number, feel free to contact the contact center or bank branch. And do not ignore the process of disabling old contact information, otherwise it can lead to many unpleasant consequences.